Friday, October 20, 2017
Welcome to Canuck Crafts
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Customer Service

Contact Information:
    Email address customer_service@canuckcrafts.com Telephone 1.877.748.8054
Shipping & Delivery
We will ship your order by Canada Post, Expedited Parcel or 1st Class, whichever is cheaper.
If you wish to have your order sent by a faster service, please advise and we will send by courier.
The actual cost of shipping is charged at the time goods are shipped.
As Canada Postal rates are based on the Size and Weight of the shipment it is very diffcult to estimate the costs in advance
Please indicate, on your order, if you wish us to confirm shipping costs before processing payment.
Privacy & Security
Your information is secure and will never be sold or given to a third party.
We do not retain credit card details on our website and all transactions are processed using SSL encryption technology.
Returns & Replacements
If an item is received in a damaged condition please notifiy us immediately.
We will provide instructions on the return and replacement of the products.
Should your order not arrive within 7 days of the shipping notifiication please contact us and we will initiate tracking through the carrier.
  An on-line tracking number will be provided to allow you to monitor the progress of your order.
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Ordering
Orders received on-line are normally shipped with 48 hours of processing
Mail, Fax and telephone orders are accepted
Payment, Pricing & Promotions
All orders must be paid in full at time of processing.
The shopping cart provides a secure payment processing facility through Pay Pal.
You do not need a PayPal account to process credit card payments on-line.
Complete the payment details for each order and your encrypted transaction will be processed securely.
To protect your security, we do not retain credit card details on our system.
We offer fair pricing (at par with US Manufacturer's Suggested Retail Price).
Prices will be subject to change should there be a major shift in exchange rates with the US dollar.
The prices shown on the web site will be honoured for all orders placed at that price.
Shipping costs are billed at actual cost - no added handling or packing fees are charged.
Viewing Orders
If you register on the store web site, you can view our order details and history of transactions on-line.
We encourage you to register, as it makes the process of ordering much easier when you return, as your shipping details will all be automatically applied to your order.
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Updating Account Information
You can update your profile on-line at any time by logging in with your user id and password...
A separate login is required for each of the web sites, to ensure privacy and authorization to access the data stored.
Watch for additional details as we expand the use of Social Media in all of our websites.